An-Nur takes the protection of your online privacy seriously and this
Privacy Policy sets out how we use and protect any personal information we
obtain from dealings which arise from you using this website. An-Nur is not
responsible for the privacy practices of any websites which may be linked from
the An-Nur website, so please check these separately.
We may change this Privacy Policy from time to time by updating this
page so please check our Privacy Policy for any changes when you revisit our website.
By using the An-Nur website you are consenting to the use of cookies outlined
in this privacy policy.
What personal information do we
collect?
We ask for your personal information when you make a purchase, register,
sign up for promotions or offers, or to receive news.
Depending on which of these services you use, we may collect:
- your
name and contact information including postal address, e-mail address and
telephone number, even if you do not complete your purchase;
- details
of any purchase orders that you place through the website, and any details
we need for delivery;
- card
payment details if making a purchase;
- details
you provide when you contact us or make enquiries either generally or
about any purchases you make with us;
- details
of your visits to the website and the resources that you access; and
- information
you provide if you report a problem with our website;
Even if you do not use these services, or for example, do not proceed
with a purchase, we will still gather any personal details entered and
information about your activity on the website to understand what parts of the
website and what products you are interested in, so that we can improve our
website and tailor our services to you. Further details can be found in the
Cookies section of this Privacy Policy.
What we do with the personal
information we collect?
Depending on how you engage with us, we may use your information:
- to
facilitate your use of this website and the services available through it;
- when
you purchase from us, to process your order, collect payment, enable you
to track you order online, arrange delivery and for other purchase related
services (this may include contacting you by telephone, email or SMS to
arrange, confirm or upgrade your delivery) and for ongoing customer
service dealings including any refunds;
- for
internal accounting and regulatory purposes;
- for
statistical analysis to assess our business performance and to improve our
products and services;
- to
improve and personalise your experience when you visit the website (See
the cookies section), and to keep you informed about other products and
services you might be interested in (See Keeping You Informed); and
- to
ask you from time to time if you would like to provide feedback on or participate
in market research on our products and services. You do not have to
participate in these if you do not wish.
Who do we share it with?
We do not share your data with any third parties except as provided in
this policy or as required by law. We will not share personal data with third
parties for Direct Marketing by those parties without your consent. We may sell
or otherwise supply Corporate Data to third parties including other companies
in our group
.
An-Nur may also disclose your personal information:
- We
may provide aggregated statistics (including information derived from your
data) about our sales, traffic patterns, and related website information
to trustworthy third parties.We will do this for the purpose of carrying
out assessments, analysis and research in relation to our business,
products, services and customers. This is to assist in the provision of
services and products to you, and to facilitate reviews, developments and
improvements to our web site and the services and products offered to you.
The statistics we disclose to those third parties will not include
personally identifying information.
- to
the police, regulators, law enforcement or other government agency where
the law requires this, where appropriate to prevent or detect criminal
activity, or in connection with product safety, and otherwise to relevant
third parties to protect An-Nur, its business, staff and customers; and
- to
prospective or actual buyers in the event that An-Nur sells any of its
business or assets so help ensure continuity of your customer
relationship.
Keeping You Informed
We may from time to time contact or update you about products, services
or offers that may be relevant to you.
This may include delivery, reviews, and other products and services
related to you’re An-Nur purchases, some of which are provided by An-Nur and
some by our trusted partners to whom we may pass on your details.
They or we may contact you about these by telephone, mail, email and
SMS, using the contact details you provide and update us with, which we obtain
or update with you in our dealings, or which we obtain or update from external
sources. This may include telephone numbers that are registered by you or
others unless you have told us directly that you do not wish to be contacted for
this purpose on a particular telephone number. By providing your details
through the website, you are agreeing to this.
Security and Storage
Whilst we have policies, rules and measures in place and try to take all
reasonable steps to safeguard your personal information, An-Nur cannot
guarantee the security of any information you provide online.